End User License Agreement

IMPORTANT LEGAL NOTICE

Trinity Mirror Shared Services Limited (whose registered number is 03890737 and whose registered office is at One Canada Square, Canary Wharf, London, E15 5AP, United Kingdom) (“Trinity Mirror”, “we” or “us”) agrees to provide the PaperPay Service to you, and you agree to access the PaperPay Service, subject strictly to these Terms and Conditions of Use (these “Terms”). These Terms create a binding legal contract between you and us which sets out our respective legal rights and obligations in relation to the provision, access and use of the PaperPay Service. Accessing, viewing and searching the PaperPay website is free, but when you access or use the PaperPay Service, you are deemed to have automatically accepted these Terms and agree to use the PaperPay Service in accordance with these Terms. We therefore recommend that you read these Terms carefully before registering with us or subscribing for the PaperPay Service. If you do not accept these Terms, you should not register with us or subscribe for the PaperPay Service.



  1. Our Contract with You
    1. The “PaperPay Service” means the Pay as You Go or Subscription Service (each as defined below) produced, programmed, managed and operated by or on behalf of Trinity Mirror, each of which as may be further described elsewhere on the PaperPay website.

      “Pay As You Go” means a service to permit consumers to charge up their account using a variety of payment methods and to then use the PaperPay application to purchase newspapers from any participating retailer.

      “Subscription Service” means a time limited subscription to permit consumers to receive, daily, a newspaper from any participating retailer using the PaperPay Software Application. For the avoidance of doubt, the subscription is time limited and failure to collect the newspaper on any given day of the subscription shall not entitle the consumer to any refund or extension of the subscription period.

      “PaperPay Software Application” means the software application provided by Trinity Mirror to customers for the purpose of using and accessing the PaperPay Service via Mobile Devices supported by PaperPay.

      “Mobile Devices” means portable devices with restricted screen size which are able to access the PaperPay Service via an over-the-air cellular network data connection, but also permitting access via Wi-Fi or a Bluetooth-enabled personal area network (which, for the avoidance of doubt and without limitation, shall include so-called “tablets”). “Territory” means the United Kingdom of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man.

      “Content Provider” means any third party who provides content for the PaperPay Service.

      You can sign up for the PaperPay Service online from this website. By ticking the “I agree” box or pressing the “I Accept” button when creating a PaperPay account or by using the PaperPay Software Application (for example by the downloading of such application) or the PaperPay Service, you confirm that you are 18 years of age or more, or that you are 12 years of age or more and that you have received your parent’s or guardian’s consent to enter into this Agreement, that you have your residence in one of the countries comprising the Territory and shall comply with any territorial restrictions on your use of the PaperPay Service notified to you by PaperPay from time to time, that any registration information that you submit to PaperPay is true, accurate and complete, that you will update such information in order to keep it current and that you agree to be bound by the terms and conditions of this Agreement (as may be amended from time to time on notice to you) and any PaperPay privacy policy published from time to time.
    2. We may accept instructions regarding the PaperPay Service directly from you or from someone that we are reasonably satisfied has your authority.
    3. When we provide the relevant services to you, we undertake to do so using a reasonable level of skill and care such as you would expect from a reasonably competent mobile service provider.
  2. Getting Started
    1. You will need to have access to a suitable Mobile Device and access or a subscription to a service, including data services, in order to access and use the PaperPay Service. These Terms do not cover the provision of such basic equipment or services necessary to obtain access to the internet or to connect to the PaperPay Service. Only Mobile Devices that are supported by PaperPay may be used to access the PaperPay Service and you agree that PaperPay has no obligation to support any particular make or model of Mobile Device, whether or not such make or model is currently, or was previously supported by PaperPay.
    2. You must register with us using your correct name, e-mail address and other requested personal information. You agree to provide true, current and complete information about yourself as prompted by our registration form and to promptly update the information that you provide to us from time to time in order to keep it true, current and complete. If we have reasonable grounds to suspect that any information that you have provided to us is in fact untrue, inaccurate or incomplete, we may suspend or terminate your access to the PaperPay Service. If any of the information that you give to us when you register for the PaperPay Service changes, including your payment details, you must inform us immediately.
    3. By signing up for the PaperPay Service, you are agreeing to immediate provision of those services to you by us. As such, you can cancel your subscription for the PaperPay Service, free of charge, within the seven (7) day ‘cooling off’ period otherwise provided for under the Consumer Protection (Distance Selling) Regulations 2000 (and this paragraph 2.3 constitutes the provision of the required statutory notice to you of that fact).
    4. You are hereby warned that the PaperPay Service uses the data connection of your mobile phone. If you do not have a proper mobile data plan, you can be charged for all data use by your mobile phone carrier. While many mobile phones automatically disable data usage when roaming (using your mobile phone outside your country or covered area of your carrier), if the data connection is active and you use the PaperPay Service while roaming, it can and will result in even higher charges, often regardless of regular unlimited mobile data plans. PaperPay is in no way responsible or liable, for any and all charges you receive from your mobile phone carrier, by using the PaperPay Service.
    5. You are hereby warned that the PaperPay Service is intended for use with your own mobile phone carrier in the Territory in which you subscribed to the service. PaperPay makes no warranty regarding correct operation whilst your device is connected to other carriers.
  3. Security
    1. When you sign up for the PaperPay Service, we will issue you with a username and a password. These are essential for your secure use of the PaperPay Service, so in turn you must ensure that they are kept confidential, secure and are used in accordance with all relevant instructions from us.
    2. If we have reason to believe that there has been or is likely to be a breach of security or any other misuse of the PaperPay Service we may:
      (a) change your password, in which case we will notify you that we have done this; and/or
      (b) suspend your username and password access to the PaperPay Service (please also see paragraph 8 below).
    3. If you think that your username or password has become known by someone not authorized to use it, or if any password is being or is likely to be used in an unauthorized way, you must inform the PaperPay support team immediately at support@PaperPay.com.
    4. We will have no liability to you, under these Terms or otherwise, in connection with any unauthorized access to (or use of) your PaperPay account and/or your data that occurs directly or indirectly as a result of any lost, stolen or misused PaperPay username and/or password.
    5. We are not obliged to monitor, detect or report any unauthorized use of the PaperPay Service and you shall be solely responsible and liable for all user charges that are incurred on your PaperPay account as a result of any such unauthorized use.
  4. Our provision of the PaperPay Service to you
    1. We may need to temporarily suspend the PaperPay Service for operational reasons (e.g. for repairs, planned or emergency maintenance, upgrades etc.) but, before we do, we will give you as much notice as we can and we will restore the service as soon as possible after any such suspension. We may also have to alter code or access numbers or technical specifications associated with the PaperPay Service for operational reasons and, where we need to tell you about this, we will give you as much notice as we can.
    2. If we give you instructions about health and safety issues when using the PaperPay Service, or regarding your use of the PaperPay Service to ensure the quality of the service that we provide to you and other users, you agree to fully observe those instructions.
    3. You are hereby advised that the PaperPay Service requires an internet connection regularly. If your device is prevented from accessing the PaperPay Service it may revert to a limited service mode. This mode will continue until such time as you reconnect to the PaperPay Service.
    4. Although we attempt to provide you with the best possible level of service, we cannot guarantee that the PaperPay Service will be free of faults and defects. However, we will correct all reported faults and defects as soon as we reasonably can. If there is a fault or defect with any aspect of the PaperPay Service, you should contact the PaperPay support team at support@PaperPay.com or login to your account at www.PaperPay.com and complete a support request form. We will acknowledge your support request and revert within five working days to the email address you supply.
    5. We may change the nature or scope of the PaperPay Service, or remove or amend any of the software or content comprising the PaperPay Service and/or PaperPay Software Application, at any time if required or commercially desirable, and without further notice to you. However, we will try to keep you fully informed of any such changes.
    6. We may monitor messages to or from, and conversations with, the PaperPay support team for training purposes and to improve our customer service.
    7. If we cannot do something that we have promised to do in these Terms because of circumstances that are beyond our reasonable control (including, without limitation, any industrial dispute(s) involving any or all of our employees), we will not be liable to you for this. If the applicable circumstances continue for a period of more than three (3) consecutive months, we can terminate the legal contract between you and us immediately by giving you written notice pursuant to paragraph 7.1 below.
    8. These Terms set out the full extent of our obligations and liabilities to you in respect of the deployment and provision of the PaperPay Service to you. All conditions, warranties, collateral warranties, representations and other terms concerning the PaperPay Service which might otherwise be implied into these Terms (whether arising by statute, operation of law or otherwise) are hereby expressly excluded to the fullest extent permitted by law.
    9. The use of the PaperPay Service (including but not limited to its content) and the PaperPay Software Application is at your own risk. Due to the nature of the internet, the PaperPay Service and the PaperPay Software Application is provided “as is” and “as available” with any and all faults and (save as stated herein) to the fullest extent possible under applicable law, we do not warrant (either expressly or impliedly) the quality, content, availability or functionality of the PaperPay Service or the PaperPay Software Application or any results obtained by you from using the same, nor do we warrant that the PaperPay Service or the PaperPay Software Application:
      (i) will be free from inaccuracies, bugs, viruses, interruptions or other limitations or that it will operate without fault, error or interruption;
      (ii) will meet your strict requirements; or
      (iii) is fit for a particular purpose.
    10. Although you are not required to listen to advertising in order to access the PaperPay Service, you agree that (i) PaperPay and its business partners have a right to provide advertising, promotions and other information to you in relation to the PaperPay Software Application and the PaperPay Service, and that (ii) PaperPay has a right to allow the PaperPay Software Application and the PaperPay Service to utilise the processor, bandwidth and storage hardware on your Mobile Device for the limited purpose of facilitating the communication and transmission of content and other data or features to you and other users of the PaperPay Software Application and the PaperPay Service, and to facilitate the operation of the network on which the PaperPay Software Application and the PaperPay Service runs.
  5. Your use of the PaperPay Service
    1. By signing up to use the PaperPay Service, you are agreeing to pay any and all user charges applicable to the PaperPay Service (or part thereof) to which you have signed up, as notified by us to you from time to time. All user charges payable by you to us must be paid by you without set-off or deduction. All user charges will be charged in accordance with the payment method you have chosen for your purchase. If you are paying by credit or debit card, by designating a card to be billed, you confirm that you are authorised to make such purchase and that the card is issued in your name. All prices stated within the PaperPay Service and/or on the PaperPay website and/or otherwise communicated to you are inclusive of VAT (where applicable) and other applicable taxes and fees.
    2. You must take all reasonable precautions to ensure that no one (including you) uses the PaperPay Service:
      (a) fraudulently and/or in connection with any other criminal offence;
      (b) to send, knowingly receive, upload, store, download or use any material which is offensive, abusive, indecent, libelous, obscene or menacing, or in breach of copyright, confidence, privacy or any other intellectual property rights or other third party rights;
      (c) to cause annoyance, inconvenience or needless anxiety to anyone;
      (d) to ‘spam’ or to send, or provide, unsolicited advertising or promotional material, or to knowingly receive responses to any ‘spam’, unsolicited advertising or promotional material, sent or provided by any third party;
      (e) in an unlawful manner, in contravention of any applicable legislation, laws, codes of practice, licenses or third party rights or in contravention of our Acceptable Use Policies (which are deemed to be incorporated herein) which are located at www.PaperPay.mobi (as the same may be amended from time to time); or (f) in a way that does not fully comply with any and all instructions that we may give to you from time to time. The action(s) that we can take if the PaperPay Service is used in contravention of this paragraph 6.2 are explained in paragraph 8 below.
    3. If we think that your use of the PaperPay Service at any time may:
      (a) impair the security or efficiency of the system and/or the network used to provide the PaperPay Service; or
      (b) interfere with, disrupt or cause the detrimental performance of the PaperPay Service for you and/or for any other user, we may suspend your access to the PaperPay Service. Suspension of your access to the PaperPay Service is further explained in paragraph 8 below. If possible, we will give you prior notice if we do decide to suspend your access to the PaperPay Service.
    4. We may make software (including without limitation the PaperPay Software Application) available to you that enables you to use different parts of the PaperPay Service. You must not copy or modify this software or any part of it. It is important that, if applicable, you only access the relevant part of the PaperPay Service through the PaperPay Software Application or in any other way that is expressly permitted by us. You must not attempt to circumvent any security measures or other technology (including any territorial restrictions) that we choose to put in place from time to time in relation to the PaperPay Service or any part thereof.
    5. When we provide you with the PaperPay Service it, and any associated content, is intended strictly for your use only. Therefore, you must not re-sell, transfer, assign, charge, license or sub-license the PaperPay Service (or any part of it), or any associated content, to anyone else.
    6. The PaperPay Service allows you to access certain sites on the internet. The internet is separate from the PaperPay Service and your use of the internet is conducted at your own risk and subject to any and all applicable laws and codes of practice. We have no responsibility for any goods, services, information, data, applications, software or other materials that you download, access or otherwise obtain when using the internet through the PaperPay Service.
    7. You agree to indemnify and hold Trinity Mirror and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of these Terms or your violation of any laws, regulations or third party rights.
  6. Your Data
    1. PaperPay will store only those details required for us to provide you with the service.
    2. As part of the PaperPay Service, all of your data that is stored with us is stored in the United Kingdom. As such, this data is stored in accordance with the Data Protection Act.
    3. As part of the PaperPay Service, PaperPay receives your usage information and personal information (including but not limited to your name and email address) from the PaperPay Software Application. You hereby agree for PaperPay to collect, collate and analyse this information.
    4. PaperPay may, at its own discretion, choose to share the usage information as stated in Clause 7.3 above with third parties with whom it has a contractual relationship. Any information shared with such third parties will strictly be on an anonymous basis and subject to the PaperPay privacy policy.
    5. PaperPay may enter in to agreements with Go to Market Partners. PaperPay may, at its own discretion, choose to share your usage information and personal information as stated in Clause 7.3 above with its Go to Market Partners, subject to the PaperPay privacy policy. For the avoidance of doubt this may include your name and email address.
      A Go to Market Partner for the purpose of Clause 7.5 as above is any third party who contracts with PaperPay for PaperPay to build and/or operate a branded version of the PaperPay Service on behalf of the aforementioned third party and under one or more of their recognised brands.
  7. Suspension or termination of the PaperPay Service
    1. The contract between you and us created by these Terms, and the provision of the PaperPay Service by us to you, can be terminated without cause and without any liability:
      (i) by us giving one (1) month’s prior notice to you; or
      (ii) by you giving one (1) week’s prior notice to us.
    2. We can also suspend the provision of the PaperPay Service to you, and/or terminate the legal contract between you and us, at any time:
      (a) with immediate effect, if you fail to pay any user charges due from you in connection with your use of the PaperPay Service or if you otherwise materially breach any of these Terms;
      (b) with immediate effect, if we believe that the PaperPay Service is being used by you in a manner prohibited by paragraphs 6.2 and/or 6.3 above, even if you do not know that the PaperPay Service is being used by you in such a manner;
      (c) upon reasonable notice, if you breach this contract in any other way and fail to remedy the breach within a reasonable period of being asked to do so by us;
      (d) with immediate effect, if bankruptcy or insolvency proceedings of any sort are brought against you, you make any arrangement with your creditors or a receiver or administrator (or any equivalent manager or official) is appointed over any or all of your assets;
      (e) with immediate effect, if we have terminated your use of any PaperPay Service previously provided to you due to your breach or default;
      (f) with immediate effect, if we are required to suspend the PaperPay Service by law or by any governmental or regulatory authority; or
      (g) in the circumstances described in paragraph 2.2 above
      If we do suspend the provision of the PaperPay Service to you, or terminate the contract created by these Terms, pursuant to paragraphs (a), (b), (d) or (e) above, we will inform you of such suspension or termination as soon as reasonably possible and also explain why we have taken this action.
    3. If we decide to suspend the provision of the PaperPay Service to you and/or to suspend your use of any password or username, for any reason whatsoever, we will restore your access to the PaperPay Service (if neither of us have terminated this contract in the interim) when you satisfy us that you will only use the PaperPay Service as agreed pursuant to these Terms.
    4. If we decide to suspend the PaperPay Service, the legal contract created by these Terms will continue during the period of suspension and you will still have to pay all relevant user charges arising during such period.
    5. If you do not use your PaperPay account for a period of 180 days or more, we may suspend your account without further notice to you. In such circumstances we will cancel all functionality provided to you as part of the PaperPay Service. We will restore your account, as soon as reasonably practicable, if you seek to use it at any time after suspension and provided that you have paid all applicable user charges in full.
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    7. On the termination of the legal contract between you and us, all of the provisions of these Terms will cease to have effect save that any provision which can reasonably be inferred as continuing, or is expressly stated to continue, shall continue in full force and effect notwithstanding any such termination. We shall have no liability to you in connection with the termination of the legal contract between you and us, including for any compensation, reimbursement (including without limitation of user charges for any period in respect of which you have paid for the PaperPay Service but not used the same either prior to or after the date of termination) or damages, but the termination of that contract will not release you from your liability to us with respect to any user charges or other sums accruing prior to such termination nor prohibit us from pursuing any remedies available to us to recover the same.
  8. Our liability to you
    1. We will be liable to you if you are injured or die as a result of our negligence in the provision of the PaperPay Service. We do not seek to limit or exclude our liability to you in such circumstances, whether under this paragraph 9 or in any other way, nor do we seek to limit or exclude any other liability which, as a matter of law, we cannot limit or exclude.
    2. We will have no liability to you of any sort (whether in contract, negligence or otherwise) for:
      (i) any special, punitive or incidental damages or for any loss that is not reasonably foreseeable when our provision of the PaperPay Service to you starts, nor for any loss of opportunity, goodwill, reputation, business, revenue, profit (actual or anticipated) or savings that you expected to make, wasted expenditure or for any other indirect or consequential loss of any kind;
      (ii) the acts or omissions of any third party providers of telecommunication services or for any faults in (and/or any failures of) any of their networks, services and/or equipment;
      (iii) any unauthorized access to (or use of) your PaperPay account and/or your data that occurs as a result of any lost, stolen or misused username and/or password;
      (iv) any damage to any hardware, software or data (including your own data) stored or used in connection with the PaperPay Service including, without limitation, the cost of repairing, replacing or recovering the same;
      (v) any loss or damage suffered or incurred by you as a result of any performance or communication failure, operational delay, error, omission, interruption, deletion, defect, computer virus or security breach arising in connection with the provision of the PaperPay Service or any part thereof;
      (vi) any threatening, defamatory, obscene, offensive or illegal data or other content which is or becomes available or accessible as a result of your use of the PaperPay Service; or
      (vii) the conduct of any third party or any infringement of any third party’s rights (including intellectual property rights) arising out of your use of the PaperPay Service (or any part thereof).
    3. Any other liability to you of any sort (including any liability to you for negligence), arising in relation to our provision of the PaperPay Service to you, is limited to GBP10,000 for any single event or related series of events and to GBP15,000 for all events in any twelve (12) month period.
    4. PaperPay does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party on or through the PaperPay Service or any hyperlinked website, or featured in any banner or other advertising. PaperPay will not be responsible for any transaction between you and third-party providers of products or services advertised on or through the PaperPay Service. You should use your own judgment and exercise caution where appropriate in deciding whether to enter into any transaction with a third party. No advice or information whether oral or in writing obtained by you from PaperPay shall create any warranty on behalf of PaperPay in this regard.
    5. Each provision of this paragraph 9 operates and applies separately and survives independently of the others.
  9. Intellectual property rights
    1. The PaperPay Service and PaperPay Software Application and each part or element of each of the same, including any and all related content, software, source code and object code, all of our proprietary intellectual property rights, any know-how or works arising in connection with the PaperPay Service and/or PaperPay Software Application and any and all other information or data (in whatever form or medium and including all copies thereof) related to the PaperPay Service and/or PaperPay Software Application and/or our business is, and will at all times remain, our sole and exclusive property but we hereby grant to you a non-exclusive, revocable, non-transferable, royalty-free, limited licence thereof to the extent required for you to make personal non-commercial use of the PaperPay Service and PaperPay Software Application (including a right to download the PaperPay Software Application). Such licence will automatically and irrevocably terminate on the termination of the legal contract between us.
    2. You undertake to us that you shall not copy, reverse engineer, decompile, dis-assemble, sell, lease, license or sub-license the PaperPay Service or any content provided to you in connection with the PaperPay Service.
  10. General
    1. Variations: we may change any of these Terms, including (without limitation) the amount or rate of any of our applicable user charges, at any time. However, we will give you at least fourteen (14) days notice of any such change before it takes effect. If you do not wish to be bound by any changed user charges relating to the PaperPay Service you may terminate your subscription to the PaperPay Service in accordance with paragraph 8 (Suspension or termination of the PaperPay Service) below. Your continued use of the PaperPay Service after the communication of such changed user charges to you shall constitute an acceptance of such new user charges. Please note that certain provisions of these Terms may be superseded by express legal notices and/or specific terms located elsewhere on this website.
    2. Assignment: PaperPay may assign this agreement or any part of it without restrictions. You may not assign this agreement or any part of it to any third party.
    3. Notices: if either we or you give notice to the other party pursuant to these Terms, such notice must be either sent by e-mail using the PaperPay Service or sent in writing and delivered by hand, or sent by pre-paid first-class post, to the addressee at
      (i) in our case, the postal address or e-mail address shown on the appropriate web site or any alternative postal or e-mail address which we may give to you from time to time for this purpose
      (ii) in your case, if you are a company, at your registered office address or principal place of business, at the postal address you specify when registering for the service, at any alternative postal or e-mail address which you may give to us for this purpose or at your PaperPay e-mail address (if provided to you as part of the PaperPay Service). You are responsible for checking all e-mails that are sent to the e-mail address which you provide to us at the time of your registration with us as well as the e-mails sent to your PaperPay e-mail address (if provided to you as part of the PaperPay Service).
    4. Waiver: neither we nor you shall be considered to have waived any right under these Terms because of any failure or delay in exercising that right nor shall any waiver of any breach of any provision of these Terms be deemed a waiver of any preceding or succeeding breach of the same (or any other) provision. A waiver of any right arising hereunder is only effective if it is in writing and shall apply only to the party to whom the waiver is addressed and to the circumstances for which it is given. Unless specifically provided otherwise herein, all rights and remedies arising under these Terms are cumulative and do not exclude any other rights or remedies provided or available by law.
    5. Third party rights: a person who is not a party to the contract formed by these Terms has no right, under the Contracts (Rights of Third Parties) Act 1999 or otherwise, to enforce any provision of these Terms.
    6. Validity: if any provision (or any part of any provision) of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall nevertheless remain applicable and in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if part of it were to be deleted or otherwise modified, the provision shall apply with whatever deletion or other modification is necessary to give effect to the commercial intention of the parties
    7. Governing Law: the laws of England govern these Terms and we and you both agree to submit to the exclusive jurisdiction of the English courts in connection with any dispute arising out of these Terms.
  11. Marketing and Promotions
    1. All promotions and offers are run and managed by Trinity Mirror Shared Services Limited. Apple Inc, its subsidiaries and agents, are not involved in any way with such promotions or offers and has made no representations or warranties whatsoever.
    2. All signups before the 31st October 2013 will be eligible to claim the 1 week free offer. A voucher will be sent to your PaperPay™ app which will enable the user to claim the offer from all participating newsagents. The voucher will be valid on the first day of signup and the next six consecutive days entitling the user to one free copy of the Daily Mirror or the Sunday Mirror every day. Any unused voucher cannot be exchanged for cash and no alternative shall be provided.
      (i) This offer is open to all new customers who have downloaded the PaperPay™ app and have registered by the app
      (ii) This offer is valid for all new signups before the 30th of June 2013
      (iii) This offer is only valid for the Daily Mirror or Sunday Mirror issues
      (iv) The voucher can only be used once a day in any of the participating location
      (v) This offer is activated on the day of signup enabling the user to one copy of the newspaper on the day and a daily copy of the newspaper every day for the next six consecutive days
      (vi) The offer is only valid on first signup, any attempts to repeatedly signing up as a new user will result in being excluded from this and any future PaperPay™ promotions
      (vii) No cash alternative will be provided for any promotional vouchers
      (viii) Any unused voucher cannot be exchanged for cash and no alternatives will be provided
      (ix) PaperPay™ reserves the right to change, alter or cancel this promotion without prior notice. All active vouchers will be valid till their displayed expiry date
      (x) In the event of any system failure or difficulty in redemption of the voucher at any terminal, no alternatives will be provided. Please contact customer service or email support@PaperPay.com with the details of the issue so PaperPay™ can help you with the query.
    3. The one-month subscription competition will run from 30/08/13, with the first draw being made on 06/09/13, and the final draw taking place on 27/09/13. Four winners will be chosen at random each week to receive a 30-day extension to their current subscription. The winners will be chosen at random (electronically) each week and informed of their win via email. No purchase necessary; see the terms below for more details.
      (i) This draw is open to customers who have downloaded the PaperPay app and have an active account in the app
      a. An active account in this case will be a funded account enabled with credit or has a valid recurring subscription at the time of the draw
      (ii) This draw is open to residents of England, UK, and aged 18 years or over, except employees of Trinity Mirror Group Limited, their families or anyone else associated with the company
      (iii) Entry to the weekly draw may only be made in accordance with the specified instructions for entry published in print, online or mobile in conjunction with the competition
      (iv) Only one entry per user is permitted. A user with multiple accounts will be only allowed one entry into the draw
      (v) All paying customers of PaperPay are eligible to enter as long as they have an active account and have liked the PaperPay app Facebook page
      (vi) All entries must satisfy the following criteria:
      a. The customer must have liked the PaperPay app Facebook page at the time of the draw (NB: This is not the PaperPay Trinity Mirror page)
      b. The customer must have an active recurring weekly, monthly, quarterly or annual subscription at the time of the draw
      (vii) If you win the draw and have a current Pay as you go subscription, you will be required to set up a paid one-month subscription for your paper of choice which we will refund to you via the app in the form of a cash-out voucher, redeemable at the same locations where you can collect your newspapers
      a. PaperPay will refund the value of a one-month subscription to your chosen title only
      b. No voucher will be refunded which is activated before notification that the prize has been won
      c. You can unsubscribe from the service at any time after your voucher has been sent to the app
      d. You are responsible for cancelling the subscription via the app should you not wish for it to continue on a paid basis after your voucher has expired. PaperPay are not liable for any charges incurred if you do not do this before it renews
      e. If you have any technical difficulties in unsubscribing from the service, email us on support@paperpay.com before the next subscription is due to begin
      (viii) No purchase necessary
      (ix) Any non-subscribers who wish to enter the draw should follow the same process for entry as paid customers, in other words like the PaperPay app Facebook page and send us an email with their Facebook account name
      (x) If you have signed up and have a current, non-paid promotional voucher, this will be extended and there will be no need to go through the subscription process
      (xi) If your promotional voucher is expired and you win the draw, you will be required to set up a paid one-month subscription for your paper of choice which we will refund to you via the app in the form of a cash-out voucher, redeemable at the same locations where you can collect your newspapers
      a. PaperPay will refund the value of a one-month subscription to your chosen title only
      b. No voucher will be refunded which is activated before notification that the prize has been won
      c. You can unsubscribe from the service at any time after your voucher has been sent to the app
      d. You are responsible for cancelling the subscription via the app should you not wish for it to continue on a paid basis after your voucher has expired. PaperPay are not liable for any charges incurred if you do not do this before it renews
      e. If you have any technical difficulties in unsubscribing from the service, email us on support@paperpay.com before the next subscription is due to begin
      (xii) Any unused voucher cannot be exchanged for cash and no alternative shall be provided.
      (xiii) All prize delivery will be done through the PaperPay app which will require an active account at the time of redemption
      (xiv) No responsibility can be taken by PaperPay for any lost, undelivered, corrupted or unregistered entries that haven’t been received on time for any reason. Proof of transmission will not be accepted as proof of receipt
      (xv) All draws will take place at Trinity Mirror Group, One Canada Square, Canary Wharf, London, E14 5AP. All entries will be electronically randomised and four entries will be picked to be the winners for the week. All decisions made will be final and non-negotiable
      (xvi) PaperPay reserves the right to change the rules applicable to the draw or to void any draw at any time for any reason
      (xvii) In the event of an error of any nature howsoever caused and whether obvious or otherwise which affects the draw in any way, PaperPay reserves the right to administer the draw as though the error had not occurred
      (xviii) Details of winners and results of the draw will be available on receipt of a request enclosing a stamped self-addressed envelope and may be on www.PaperPay.com or shared through the PaperPay social media channels
      (xix) Each winner must co-operate with PaperPay’s marketing team to publicise the win as deemed appropriate, which includes announcement on social websites/emails and identifying the winner through their full name or social media handle. PaperPay will, under no circumstances, publicise your email address or other sensitive information